Return Payment

Payment Returns is used to void or refund payment transactions. If requesting to return the entires amount of a transaction, eMEDIX checks if the transaction is still open and then performs a void. If the transaction is not open, a refund is performed.

Refunds are processed through eMEDIX Online Payment Transactions. Users must have an account set up with eMEDIX and also have permissions to view. Please refer to the Payment Transactions section for more information. A return icon displays next to the receipt icon if a transaction is eligible for a return. Returns cannot be made for ACH transactions, for previously refunded transactions, or for VOID/REFUND transactions.

To issue a return on a payment:

A return icon displays next to the receipt icon if a transaction is eligible for a return. Returns cannot be made for ACH transactions, for previously refunded transactions, or for VOID/REFUND transactions.
Click the return icon. An Issue Return pop-up displays. Enter the Return Amount and click Confirm. The return amount must be equal to or less than the original transaction amount; it cannot exceed the original amount.
A success message displays if the return is successful. Click the X to close the screen.
An error message displays if the return cannot be processed. These messages vary depending on the reason for failure.
Once a return is successful, the return icon is no longer visible on the transaction in the grid.
After a void is successful, the Refers to ID column shows the ID of the related transaction. For example, if transaction ID 813 is a void for sale transaction ID 812, the Refers to ID column for both entries will connect these transactions, allowing users to easily track and verfiy the voided sale.