Patient Payment Options

The Patient Payment Options include Pay Now, Patient Payment Plan, and Patient Financing. Patient Financing is available only if a site has account credentials for PayFields Patient Financing in the Payment Processor. For more details, refer to the Administration Setup section in the Online Help.

Pay Now: This option allows users to make an immediate payment.
Provider Payment Plan: Users can establish a payment plan based on the total patient balance. Select the number of months over which to make payments, and the monthly payment amount is automatically calculated by dividing the total patient balance by the chosen number of months.
Patient Financing: This option enables the patient or guarantor to review loan offers from third-party providers during the payment process. If this option is chosen, the provider receives the full payment upfront, while the third-party provider handles the collection of any subsequent recurring payments from the patient.

Provider Payment Plan

Payment plans are available for some accounts. If the user is eligible for a Provider Payment Plan, the Statement Details screen will indicate as such once the user attempts to pay on the account. Users can select Not Interested and continue with making a payment or create a payment plan based on the available options. Credit Authorizations or Credit Card Payments made with the payment plan options included can save the card used for future payments. Note: If a patient uses a DEBIT only card to set up a payment plan that is not backed by a VISA or Mastercard (major CC processor) a message displays indicating that the card cannot be used for a payment plan, please use another card or pay in full.

To create a payment plan, if eligible:

Select Provider Payment Plan from the Patient Payment Option drop-down menu.
Select the Number of Months for the payment plan from the drop-down menu. Options are 2 months to 12 months. Use the drop-down menu to select the future monthly payment date. Users can select 1-28. Any future monthly payments will fall on that date of the month.
Once Total Patient Balance and Select Number of Months fields are entered, the system automatically calculates the Payment Amount for the current transaction, as well as the Payment Amount of Future Payments. If the Total Patient Balance does not evenly divide by the number of months selected, the first payment will be the largest.
Continue with the process by selecting the radio button for the desired Payment Method, then selecting the Payment Receipt Delivery preference. Click Next.
A confirmation pate displays indicating if the payment was successful or declined.
A warning message displays when a payment plan already exists for a patient.

Patient Financing

Patient Financing offers a flexible payment alternative for customers wishing to manage medical bill payments more effectively. With this feature, users can enjoy the advantage of making a payment today while delaying the actual payment, thereby reducing the immediate financial burden.

To use Patient Financing:

Select Patient Financing from the Patient Payment Option drop-down menu. Click Next. Note: Minimum loan amount is $35.00. An error message displays if the amount requested is lower than the minimum amount.
The patient financing vendor page displays. Click Get Started. Click Cancel to return to the previous Payment screen.
Complete the online application and click See My Options. Once completed, it will be reviewed and the best lender will be matched with the applicant.
If eligible for a payment plan, the available option(s) display. Choose the preferred repayment option from the available payment plans offered. The options include the payment amount, number of payments, the Annual Percentage Rate (APR), interest accrued, and the total cost after financing.
Review the selection and finalize the payment terms. The first payment amount and due date is listed. An email will be sent with the login information to make payments. Mark the check box to agree to the terms and conditions of the service and then click Agree to Terms.
If no offer is available, a message displays indicating no partner bank offers were offered at this time.
If the patient financing is denied, a message displays indicating the loan application denied. For questions regarding the loan application, refer to the email from Tua Financial with the subject, "TuaPay Application Results". Users will have to complete another application if they wish to attempt to finance again.
The receipt indicates Loan/Financing.