Surcharges

Surcharges are automatically calculated during credit card transactions, including manual entries, as well as when charging an existing card on file. Fees are determined by either a percentage of the charge amount or a flat rate per transaction. Debit cards are exempt from surcharges, ensuring adherence to financial regulations. The customer's receipt includes detailed information about the charge amounts, such as the base amount, fee, and total amount charged. Sites must be set up to use Surcharges. 

 

A Waive Fee option is available, allowing the surcharge for a payment to be waived. The customer's receipt includes detailed information about the charge amounts, such as the base amount, surcharges, and total amount charged. 

 

To make a payment with surcharges:

1. Click Make Payment. 

2. Enter any missing information that is not already populated and then select the Patient Payment Option and Payment Method. Payment Methods can vary based on the submitter selected. 

3. The payment page displays. Select Card for the payment type. Enter the Name, Address, Card Number, Expiration Date, and CVV. The amount is shown in a non-editable field alongside the surcharge amount, as well as the total amount after surcharges have been added. 

4. A Waive Fee check box is available, allowing the surcharge for this payment to be waived. Once selected, only the charge amount is displayed on the payment screen. 

5. Click Make Payment. After processing, a success message displays. 

6. Once submitted, a payment confirmation displays indicating the status of the payment (Approved, Voided, Denied), as well as the Payment Amount, Surcharge Amount, and Total Amount. 

7. Click Print for a printable receipt. The Payment Amount, Surcharge Amount, and Total Amount display on the receipt. 

8. The transaction is available on the Payment Transactions search grid.

 

 

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